Return Policy
Introduction
We want you to be completely satisfied with your purchase. If you are not fully happy with your product, we’re here to help with our return policy.
1. Returns
You have 30 days from the date of purchase to request a return. To be eligible, your item must be unused, in the same condition as when you received it, and in its original packaging.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Personalized or custom-made frames.
- Gift cards.
- Items purchased on final sale.
3. Return Process
To initiate a return, please contact our customer support team at [Your Contact Information]. We will provide you with the return shipping address and any additional instructions.
4. Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund. Approved returns will be processed within [5-7 business days] and refunded to your original payment method. Shipping fees are non-refundable.
5. Exchanges
If you need to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately with a photo of the item. We will provide a replacement or refund, as per your preference.
7. Shipping Costs
Customers are responsible for return shipping costs unless the item was received damaged or defective.
Contact Us
If you have any questions about our Return Policy, please reach out at [info@kateposh.com].